Thank you for using Petosfer.
Please read the conditions outlined below before using the Petosfer application (hereinafter referred to as the "Application"). By visiting and/or becoming a "Member" of the Application, you declare, accept, and undertake that you have read these "Terms of Use," fully understood their content, and unconditionally and irrevocably agreed to all matters specified in the "Terms of Use" and those present or to be included in the Application over time. You also agree not to raise any objections or defenses regarding any matters specified in the Application. If you do not accept these terms, please refrain from using the Application.
Petosfer reserves the right to modify these "Terms of Use," any information or "Content" on the Application, at any time without prior notice or notification to the "User." Such changes will be published periodically on the Application and will become effective on the date of publication. Any individual or legal entity benefiting from the services of the Application, whether for a fee or free of charge, or accessing the Application in any way, is deemed to have accepted these "Terms of Use" and any modifications made by Petosfer. These "Terms of Use" are published on the website and are accessible by any individual or legal entity using the Application.
Petosfer collects and uses personal information related to your access and use of the Application, as explained in our Privacy Policy.
Petosfer provides a neutral system for Service Providers and Members. It is not involved in transactions between Users. Users arrange services among themselves, and Petosfer is not a party to any such arrangements. Petosfer does not provide pet services. Petosfer is not a referral, matching, or placement service and does not provide, refer, place, offer, or seek work or contracts for any of its Users. You acknowledge and agree that Petosfer is not a party to any agreements or transactions between Members and Service Providers and is not an agent, insurer, or derivative thereof.
Petosfer has no control over and does not guarantee the availability, quality, safety, suitability, or legality of any health, diagnosis, treatment, intervention, care, boarding, walking, training, transportation, product sales, or other services provided by Service Providers, the accuracy or truthfulness of any listings, descriptions, ratings, reviews, or other Member Content, or the performance or conduct of any Member or third party. All responsibility lies with the Service Providers.
Petosfer does not endorse any Member, Listing, or Service Provider. Any reference to a Member being "verified" (or similar terminology) only indicates that the Member has completed a relevant verification or identification process and does not imply anything further. Such references do not constitute approval, certification, or a guarantee by Petosfer regarding the identity, background, reliability, safety, or suitability of any Member.
Petosfer has no control over and makes no representations regarding the accuracy, reliability, completeness, or timeliness of Profiles, Reviews, background check information, memberships, or other User Content on the Site. Petosfer does not provide or inspect equipment for Users or Service Providers. It has no control over the quality, timing, legality, failure to provide, or any other aspect of services provided by Service Providers.
Petosfer makes no representations about Users. You must make your own assessments about individuals you decide to interact with or engage for services. Petosfer has no control over the behavior of Site Users and assumes no responsibility in this regard. Users are solely responsible for making decisions that best suit their interests and those of their pets.
For example, every user of Petosfer Services is responsible for keeping their pet's vaccinations up to date, and we will not be liable for anyone failing to vaccinate their pet.
Some Service Providers may receive positive ratings or comments from the Site or Users, but Petosfer makes no representations or warranties regarding the accuracy, quality, safety, or positive attributes of a Service Provider's residence.
Our platform is merely an intermediary that brings Service Providers and Users together. All responsibility for the content, quality, or timing of services offered lies solely with the relevant Service Provider.
Since we are not involved in relationships between Users or control their behavior, Users must resolve any issues, disputes, or concerns directly with each other. You agree to release Petosfer from any claims or liabilities arising from any disputes between you and other Users. As a Member, you accept and declare that all risks arising from your use of the Site, including listing and reserving services provided by Service Providers, are entirely yours. You acknowledge and agree that Petosfer is not liable for any damages, including but not limited to bodily injury or death of your pet, related to the management of services provided by Service Providers.
Petosfer is not a party to any agreements or transactions between Members and Service Providers and therefore cannot verify any claims made by Service Providers (including medical certifications or insurance coverage). Additionally, you are obligated to share all relevant information, including but not limited to medical issues, allergies, or other conditions, before engaging a Service Provider.
We may provide suggested or optional default terms for transactions between Members and Service Providers or otherwise between Users. To the extent you or another User uses or accepts these terms, this does not make us a party to the transaction between Members, Service Providers, or other Site Users. Any suggested or default terms we provide are solely for the convenience of Users and do not constitute legal or other advice. They also do not provide any warranties regarding the Services or imply the accuracy, suitability, or compliance of any information with the terms or suggested transactions. You should carefully review all terms and consult your own advisor regarding the meaning or consequences of any terms.
Some services provided by Service Providers (e.g., pet boarding, pet grooming, pet school, home visits, home care services) may not be suitable for all pets, especially aggressive or poorly socialized ones. As a Member, you accept that it is solely your responsibility to determine whether a Service Provider's services are best for your pet and to select the Service Provider carefully.
If a Member fails to collect their pet within three (3) days after the service period specified in a Reservation (or an earlier period required by applicable animal abandonment or cruelty laws), Petosfer (or the Service Provider) may, at its sole discretion, place the pet in foster care, a shelter, and notify authorities. As a Member, you agree that you will be responsible for and reimburse Petosfer for all costs and expenses associated with such actions and that you may be subject to all applicable laws governing your inability to reclaim your pet (abandonment or cruelty laws).
Additionally, Petosfer expressly reserves the right, at its discretion, to remove a Member's pet from a Service Provider's care if it deems such action necessary for the safety of the pet, the Service Provider, or anyone living with the Service Provider. Before removing a pet, Petosfer will make reasonable efforts to contact the Member and/or the Member's emergency contact (if any) to arrange alternative services. If Petosfer cannot contact the Member or emergency contact, it will use its best judgment to find alternative services for the pet until the Member can reclaim it. As a Member, you authorize your pet's veterinarian(s) to provide Petosfer with your pet's veterinary records in connection with any such relocation or rehoming. You also agree to be responsible for and pay all costs and expenses incurred by Petosfer or the Service Provider in connection with such a transfer, including additional fees for new Reservations.
We recommend that Members provide Service Providers with contact information for someone who can be reached in an emergency (e.g., when medical care for a pet is required). The Service Provider agrees to immediately contact the Member in such cases or Petosfer support if the Member is unavailable. As a Member, if you cannot be reached in an emergency to authorize care, you hereby authorize the Service Provider and Petosfer to provide veterinary care for your pet. In such cases, you also authorize your pet's veterinarian(s) to provide veterinary records. If a Service Provider requests your authorization for your pet's medical care and you refuse, you agree that neither the Service Provider nor Petosfer will be liable for any injury, damage, or liability resulting from the failure to provide such services.
As a Member, you agree to compensate for any property damage caused by your pet or the Service Provider and agree not to seek compensation or other damages from Petosfer on this occasion.
Users provide their mobile phone numbers to Petosfer as part of the registration process or in account settings. Users who provide their mobile phone numbers to Petosfer may receive SMS communications on their mobile phones and/or devices. By providing your mobile phone number to Petosfer, you consent to Petosfer sending text messages to your mobile phone and/or device. Petosfer does not charge for sending SMS messages, but your carrier may charge you.
Users of Petosfer's mobile application may receive instant notification alerts from Petosfer.
Due to the nature of the internet, Petosfer cannot guarantee the continuous and uninterrupted availability and accessibility of the Petosfer Platform. Petosfer may restrict the availability of the Petosfer Platform or certain areas or features for capacity limits, the security or integrity of our servers, or to carry out maintenance measures necessary for the proper or improved functioning of Petosfer. Petosfer may improve, enhance, and modify the Petosfer Platform from time to time and may introduce new Petosfer Services.
The Application and Services are intended solely for persons aged 18 and older. Access to or use of the Application or Services by anyone under 18 is strictly prohibited. By accessing or using the Site, Application, or Services, you represent and warrant that you are 18 years of age or older. If you are under 18, you may not use the Site. You also confirm that you will comply with all laws applicable to your activities through Petosfer.
For Members, this means, among other things, ensuring that your pets are vaccinated and licensed as required by local laws. For Members and each member of your household, this includes not having been convicted of or currently awaiting trial for any crime involving violence, abuse, neglect, fraud, theft, or any crime that endangers safety.
For Service Providers, this includes being legally permitted to work in the jurisdiction where you provide your services, complying with all applicable laws, and having obtained and maintained all necessary business licenses, permits, and other authorizations. You agree that Petosfer has the right to rely on these commitments and is not responsible for ensuring the Service Provider's compliance with these eligibility conditions. Service Providers and each member of their household must not have been convicted of or currently be awaiting trial for any crime involving violence, abuse, neglect, fraud, theft, or any crime that endangers safety.
You are not permitted to use our Site or Services to violate laws. You must always comply with all applicable laws.
Petosfer is not obligated to conduct background or police checks on its Users. However, we reserve the right to perform such checks and/or verify your account and registration information, including but not limited to using third-party service providers to conduct criminal history checks or identity verification, to the extent permitted by law. We may also use publicly available records, including information found on online social networks and other online sources.
Verifying Users online is difficult, and we do not assume any responsibility for confirming the identity of any User. Notwithstanding the above, for transparency and fraud prevention purposes, and to the extent permitted by law, we may ask Users to provide a form of official identification or other information or undertake additional checks designed to help verify their identities. However, we are not obligated to verify Users' identities or backgrounds, screen Users against third-party databases or other sources, or request reports from service providers.
If requested by Petosfer, you agree to provide such identification documents (e.g., copies of your ID or passport) or other information Petosfer may need or request.
You declare that you have read and understood our Privacy Policy.
When registering on the Site, you will be asked to create an account and provide certain information about yourself ("Your User Content"). Your User Content will be used in accordance with our Privacy Policy. You are responsible for providing accurate, current, and complete information in connection with your account registration.
As a User, you are responsible for maintaining the confidentiality of your password and account login information and are solely responsible for all activities under your password or account. You agree to immediately notify us of any unauthorized use of your password or account.
Your account is for your personal use only, and you may not allow others to use your account. The System is designed for individuals seeking to find, select, review, and connect with other Users to obtain, provide, or share information about pet services. Any other use of the System (including but not limited to soliciting, advertising, or contacting Users for purposes unrelated to the System or information obtained from the System) is prohibited.
You may occasionally receive personal information about another User. Any personal information you receive may only be used for the specific purpose for which it was provided and may not be used for any other purpose without the other User's prior consent.
In connection with your use of our Services, you must act responsibly and exercise good judgment. Without limiting the foregoing, you will not:
Additionally, you may not:
You will not:
You assume all risks associated with using the Site, including but not limited to all risks associated with any online or offline interactions with others. You agree to take all necessary precautions when meeting other Users.
Your use of the Site and Services, including any User Content you post on the Site, must comply with all applicable laws and regulations.
You agree to promptly report any violations of these Terms or any claims of misconduct by any User to us. You may contact our support team.
From time to time, we may offer new "beta" features or tools for Users to try on the System. Such features or tools are offered solely for experimental purposes and may be modified or discontinued at Petosfer's sole discretion. The provisions of the Disclaimer of Warranty apply to such features or tools.
By accepting our Terms, both Service Providers and Members also assume the responsibility of clear and frequent communication.
As a User of the Site, you may have the opportunity to submit or transmit User Content, such as User profiles ("Profiles"), Service Provider reviews, and messages to other Users or group forums. You are solely responsible for any User Content you post or transmit to other Users on the Site, and once posted or transmitted, it cannot always be withdrawn.
You will not post, transmit, or otherwise engage in any activity on the Site or through the Services that:
We may monitor User Content posted on the Site, including Profiles and other User Content, but we are not obligated to do so. At our discretion, we may remove any information or materials that (i) violate any applicable law or the letter or spirit of these Terms, (ii) are offensive, illegal, or violate the Agreement, or (iii) threaten the rights, harm, or safety of Users or others, or are otherwise deemed inappropriate by Petosfer.
By submitting User Content to the Site, you represent and warrant that you have the right to grant Petosfer, its Affiliates, licensees, and successors a non-exclusive, fully paid, worldwide license to use, copy, perform, display, reproduce, adapt, modify, and distribute such information and content and to prepare derivative works or incorporate such information and content into other works and to grant sublicenses of the foregoing.
Review Guidelines: Members will have the opportunity to provide Reviews about Service Providers they have used. Reviews should not contain any personal information about a Service Provider not disclosed in the Service Provider's general Profile (e.g., a Review should not contain or reference the Service Provider's phone number or address).
Reviews should be limited to your personal firsthand experiences (not hearsay) and should be truthful. Avoid broad generalizations and exaggerations. If applicable, update your comments to reflect new experiences. As with other User Content, we reserve the right, at our sole discretion, to remove any Review we believe violates these guidelines.
Disputes with Other Users: You are solely responsible for your interactions with other Petosfer Users. Regardless of whether Petosfer collects money on behalf of a Service Provider or Third-Party Services provider, we reserve the right, but have no obligation, to monitor disputes between you and other Users.
Listing Prices: If you post a listing offering pet-related services or other Third-Party Services through the Site and a Member accepts it, you acknowledge and agree that the price you set for that listing will constitute a material part of a binding agreement between you and the Member. We also recommend not changing the price after the reservation is accepted for customer experience reasons.
Your User Content and Photos: You are solely responsible for your User Content, and we act only as a passive channel for the online distribution and publication of your User Content. To enable Petosfer to use your User Content, you grant us a non-exclusive, worldwide, royalty-free, sublicensable (through multiple tiers) right to exercise all copyright, publicity rights, and other rights you have in your User Content, in any media now known or not currently known. Petosfer has complete discretion in how it chooses to display or use your User Content in connection with the Site, subject to the restrictions outlined in our Privacy Policy.
As part of the Site, Petosfer may occasionally share photo updates of guest pets and resident pets with Site Users and the public. You agree that Petosfer may, at its discretion, publish these photos on the Site and on social media platforms, including but not limited to Facebook, Twitter, Instagram, Pinterest, and similar sites.
Service Providers are required to provide periodic photo updates to Members and Petosfer via SMS or email. Failure to do so may result in the Service Provider's suspension from the Site.
Subject to the limitations on the use and disclosure of personal information described in our Privacy Policy, you grant Petosfer an irrevocable, non-exclusive, fully paid, worldwide license to use, copy, perform, publicly display, reproduce, adapt, modify, transmit, publish, prepare derivative works of, and/or distribute your Content in connection with providing and/or promoting the Petosfer Service and to grant sublicenses of the foregoing to third parties.
If your name, voice, image, personality, likeness, or performance is included in any of your Content, you hereby waive any claims against Petosfer and its Users for any claims or causes of action for defamation, copyright infringement.
You represent and warrant that: (1) You are the owner or licensor of your Content and have all necessary rights and permissions to license and publish your Content; (2) Any persons appearing in your Content or whose pets appear in your Content have given the necessary permissions; and (3) Your Content does not violate any laws or these Terms.
Although we are not obligated to do so, we reserve the right to monitor, scan, edit, and/or remove your Content on Petosfer. The application of these Terms to your Content is at our discretion, and our failure to enforce them in a particular instance does not waive our right to enforce them in another instance.
We will have no liability to you for the deletion, disclosure, loss, or modification of these Reviews. We reserve the right to view, edit, or remove these Reviews from Petosfer at any time.
Petosfer lists services provided by Service Providers.
As a Service Provider, you can create Listings and will be asked to provide detailed information about your services, experience, home, and pets (if applicable). As a Service Provider, you may set pricing and conditions for your Services within the parameters permitted by the Site.
By accepting appointment as a limited authorized representative of the Service Provider, Petosfer assumes no responsibility for any acts or omissions of the Service Provider. As a Service Provider, you contractually agree that the first and all future reservations with a customer will be made "through the Site" by Petosfer. Failure to comply with this policy may result in the suspension of your Membership.
Petosfer charges the Service Provider a Subscription Fee to cover payment processing, marketing, and site administration costs. Petosfer may also charge a fee (including a reservation fee and/or trust and safety fee) to the Member during the reservation process.
As a Member, you can make reservations for services provided by Service Providers on the Site. Prices on our Site are for the specified services; fees for health and emergency needs of the animal will be requested from the Member. In such cases, Petosfer, as a platform, has no payment obligation.
In connection with a reservation requested by a Member, the Service Provider will be asked to provide traditional billing information to Petosfer or a third-party payment processor, such as name, billing address, and credit card details. The Service Provider agrees to pay Petosfer in accordance with these Terms using one of the methods described on the System—e.g., via Iyzico or credit card. The Member hereby authorizes Petosfer, either directly or indirectly through a third-party online payment processor or one of the payment methods described on the Site or App, to charge the payment method provided as part of the reservation request for such amounts. If the Member is redirected to a third-party payment processor, the Member may be subject to the terms and conditions and privacy policy of such third party. Please review such terms and conditions and privacy policy before using the services.
The Member authorizes charges in the following cases:
Members agree that if their pet introduces fleas into a Service Provider's home, their payment information may be charged to reimburse expenses incurred. These costs may include, but are not limited to, treating the Service Provider's resident pets and/or home for fleas or flea prevention. It is the responsibility of all Members to disclose any flea issues with their pets to all Service Providers before any services are provided.
Members must ensure that the Service Provider has their contact information in case of an emergency involving their pet. Members and Service Providers agree that the Service Provider will make reasonable efforts to contact the Member and inform them if the Member's pet requires emergency veterinary care while under the Service Provider's care or supervision. If the Service Provider reports the situation to Petosfer, the Service Provider must contact Petosfer, and Petosfer will make reasonable efforts during normal business hours to contact the Member. If the Member cannot be reached after reasonable efforts, the Member authorizes the Service Provider and Petosfer to make care decisions on their behalf for the immediate treatment of the pet. Members agree that all costs for such emergency medical treatments are their sole and exclusive responsibility and that their credit card may be charged or other reimbursement methods used to cover expenses incurred by the Service Provider or Petosfer.
As a Member, if you fail to collect your pet at the end of the service period agreed in a Reservation, you agree that you will be charged for additional service time (proportionally for each partial late day) at the daily rate specified in the Reservation. Additionally, you agree to compensate Petosfer or the Service Provider for any additional expenses incurred due to your failure to collect your pet at the end of the agreed service period.
Each Service Provider agrees to allow Members to cancel reservations in accordance with the cancellation policy.
In the application, interpretation, and governance of legal relations arising under these "Terms of Use," Turkish law shall apply, excluding Turkish conflict of law rules in cases involving foreign elements. Istanbul Central Courts and Enforcement Offices shall have jurisdiction in resolving any disputes arising from or related to these "Terms of Use."